Yesterday we had a get together kind of thing @ pizza hut, Dhaka. Ever since the world famous chain opened its branch in Bangladesh, I've been a loyal customer. I can't really remember how many times I've been there with my friends and colleagues, over the last 3 years or so. This is my third straight year of availing the ever popular "Ramadan Offer" of Pizza Hut. The offer is basically "eat as much as you can" in exchange of Tk 400 (approx). The offer includes 4 variants of pizza (though only 2 were served) and pepsi.
I was really looking forward to meeting up with old buddies and having a pleasant iftar. However, the quality of the pizzas this year where really bad. I won't say it was terrible, but it's way inferior in comparison to their usual offerings, and also the pizzas that were served last year during Ramadan. It seemed to me as if they hired a consultant to figure out ways of forcing people to not eat enough and reach the break even point (6 pieces, as calculated by a prudent friend). Things they did:
We all know that drinks and ketchup are must have companions for devouring pizza; which is mostly a dry food. So they cleverly dried up our throats so that we could not eat much. The pizzas lacked proper topping, and hence it tasted like a piece of bread with a little bit of beef.
I agree, food prices have gone up and profit margins are thin. But for me (as well as many others), quality comes first when I am going to somewhere like pizza hut. The way they were treating the customers were not decent. I heard a waiter telling someone to finish his glass of pepsi before asking for a refill. Also, they were not serving additional slices unless the plate was empty.
Even if it's a value meal offer, pizza hut should not treat the customers like flood relief seekers, nor should they compromise the quality of pizza. If they cannot provide a quality offer at the said price, they should discontinue it.
This is coming from a big (maybe ex now) pizza hut fan:
If you are planning to buy your family or friends a pleasant iftar meal, avoid Pizza Hut. There are other better alternatives scattered all around Gulshan, and the cost is not higher. The value for money isn't there, and the time you'll spend there won't be memorable at all.
I was really looking forward to meeting up with old buddies and having a pleasant iftar. However, the quality of the pizzas this year where really bad. I won't say it was terrible, but it's way inferior in comparison to their usual offerings, and also the pizzas that were served last year during Ramadan. It seemed to me as if they hired a consultant to figure out ways of forcing people to not eat enough and reach the break even point (6 pieces, as calculated by a prudent friend). Things they did:
- Pizzas are moist and the bread isn't tasty enough.
- The topping primarily consists of onion and chili; with very small amount of beef and chicken.
- Ketchup was being manually served
- Pepsi was served in longer gaps.
- The same variant of pizzas were arriving repeatedly.
- Few waiters were serving.
- No garlic bread.
- Crappy, cramped sitting arrangement (serving over capacity)
- Overall treatment of customers (it had a flood relief kind of feeling)
We all know that drinks and ketchup are must have companions for devouring pizza; which is mostly a dry food. So they cleverly dried up our throats so that we could not eat much. The pizzas lacked proper topping, and hence it tasted like a piece of bread with a little bit of beef.
I agree, food prices have gone up and profit margins are thin. But for me (as well as many others), quality comes first when I am going to somewhere like pizza hut. The way they were treating the customers were not decent. I heard a waiter telling someone to finish his glass of pepsi before asking for a refill. Also, they were not serving additional slices unless the plate was empty.
Even if it's a value meal offer, pizza hut should not treat the customers like flood relief seekers, nor should they compromise the quality of pizza. If they cannot provide a quality offer at the said price, they should discontinue it.
This is coming from a big (maybe ex now) pizza hut fan:
If you are planning to buy your family or friends a pleasant iftar meal, avoid Pizza Hut. There are other better alternatives scattered all around Gulshan, and the cost is not higher. The value for money isn't there, and the time you'll spend there won't be memorable at all.
